There are two different reasons for getting duplicate emails. Unfortunately, one of these causes is still unknown to us. The two are explained below.
Cause not (yet) known
We have had several signals that some emails are being sent twice.
Our developers are investigating the cause of the double e-mail messages.
Duplicate emails upon transaction completion
It often happens that you (as the owner of the transaction) receive the e-mail multiple times after completion of the transaction. This is because this email is addressed to the signatories, but the owner of the transaction is included in the CC. These emails can be turned off for the sender / "owner" of the transaction, or for all signers. Please contact email@example.com for this. Unfortunately it is not possible to send the mail to some of the signatories. These settings apply to all users under the main account.